- According to the U.S. Department of Justice, the most dangerous place to be in America is the workplace.
- One in four to one in six workers is attacked, harassed, or threatened each year.
- Instances of verbal violence are triple those of physical violence.
"Anyone in a job that involves extensive contact with the public, especially if limited attention is paid to customer satisfaction. (Witness the increasing accounts of airline passenger rage.) Also, anyone working in markedly bureaucratic organizations where limited attention is paid to employee satisfaction."
- zero-tolerance policies for abuse in the workplace
- staying calm and not giving into one's own anger at any time
- maintaining safe distances with perpetrators of abuse
- avoiding isolation
- allowing for a full airing-out of grievances without necessarily caving to unreasonable demands or reinforcing bullying behavior with compliance
- detailed documentation of and complaint about all incidences of verbal, psychological, and physical violence; no sweeping of stories under the rug
- removal of oneself from any situation that threatens to compromise personal safety
I think it's sad that any of us even has to think about such an issue. But we do have to reflect on this, and talk about it, and deal with it. The last thing any of us should do is stay quiet.